(4.5 / 5)2522+ Ratings

Toner Giant UK Reviews

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Overall Rating

4.5

13 Reviews

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About Toner Giant UK

Tonergiant.co.uk is a leading internet retailer, selling ink and toner cartridges to both business and home users across the UK. Established in 2007, the company offers exceptional quality products at the best prices available in the UK. The range includes both original and compatible cartridges for all major ink and toner brands including HP, Brother, Canon, Epson, Lexmark, Samsung, Xerox and many more. In addition, other parts for printers such as drum units, fuser units and maintenance products are supplied. The company is extremely proud of the high quality of its own-brand compatible products. They are manufactured to ISO 9001 (Quality) and ISO 14001 (Environment) standards, which means that the cartridges produce fantastic results compared to OEM products and allow the company to offer a long guarantee. A 6-month guarantee is offered on all original products and a 3-year guarantee on all own-brand printer cartridges. The company is dedicated and passionate about creating the best buying experience for its customers. Its priority is creating lasting relationships with customers that are built on trust and reliability. The company constantly looks for ways it can improve and listens to customer feedback. To foster this environment, the company promises to listen and empathise with its customers, to be approachable, and to go the extra mile for its customers. The company has won several awards and accolades including the E-commerce Awards for Excellence winner (Consumer Choice Award), HP Amplify partner (2018 – Present), Xerox Platinum Partner (2016 – Present), HP Preferred Partner (2012 – 2018), Bolton & Bury Business Awards (Highly commended in Best Business Category – 2012 & 2014), Feefo Gold Award 2015 – 2021, Feefo Platinum Award for service 2022, 2023 & 2024, and Feefo 10 Years of Trusted Service Award. The company sells both original (Manufacturer branded) and compatible/remanufactured inks and toner cartridges. It offers a 6-month guarantee on all original products and a 3-year guarantee on all own-brand printer cartridges. The company is extremely proud of the high quality of its own-brand compatible products. They are manufactured to ISO 9001 (Quality) and ISO 14001 (Environment) standards, which means that the cartridges produce fantastic results compared to OEM products and allow the company to offer a long guarantee. The company was founded as Recharge Inkjet Technologies in 2003 and was run from the Garage of its Directors. In 2006, TonerGiant was Launched. In 2007, the company earned record growth and moved to a new office. The company now sells inks and toners to business and home users alike and is one of the only companies offering free guaranteed next-day delivery on all orders. The company's mission is to empower customers by providing an easy-to-use and efficient website, great value, discounts, and fast free delivery. The company aims to keep its customers at the heart of everything it does, to delight them and exceed their expectations of customer service in every interaction, so they keep coming back. The company has won the following customer service awards for its dedication to its customers: Its Service, Awards, Products, and History. The company is part of NetGiant Ltd which was formed back in 2003 when e-commerce websites were still a new concept. Initially focused on supplying printer inks for home users, the company was started in the garage at the home of its directors who packed and posted each order themselves. In 2007 as the company grew rapidly, TonerGiant.co.uk was launched as a provider of printer cartridges for businesses across the UK with the same personal level of care and outstanding service afforded to home users. Now, the company sells inks and toners to business and home users alike and is one of the only companies offering free guaranteed next-day delivery on all orders. The company's mission is to empower customers by providing an easy-to-use and efficient website, great value, discounts, and fast free delivery. The company aims to keep its customers at the heart of everything it does, to delight them and exceed their expectations of customer service in every interaction, so they keep coming back. The company has won the following customer service awards for its dedication to its customers: Its Service, Awards, Products, and History. The company is part of NetGiant Ltd which was formed back in 2003 when e-commerce websites were still a new concept. Initially focused on supplying printer inks for home users, the company was started in the garage at the home of its directors who packed and posted each order themselves. In 2007 as the company grew rapidly, TonerGiant.co.uk was launched as a provider of printer cartridges for businesses across the UK with the same personal level of care and outstanding service afforded to home users. Now, the company sells inks and toners to business and home users alike and is one of the only companies offering free guaranteed next-day delivery on all orders. The company's mission is to empower customers by providing an easy-to-use and efficient website, great value, discounts, and fast free delivery. The company aims to keep its customers at the heart of everything it does, to delight them and exceed their expectations of customer service in every interaction, so they keep coming back. The company has won the following customer service awards for its dedication to its customers: Its Service, Awards, Products, and History. The company is part of NetGiant Ltd which was formed back in 2003 when e-commerce websites were still a new concept. Initially focused on supplying printer inks for home users, the company was started in the garage at the home of its directors who packed and posted each order themselves. In 2007 as the company grew rapidly, TonerGiant.co.uk was launched as a provider of printer cartridges for businesses across the UK with the same personal level of care and outstanding service afforded to home users. Now, the company sells inks and toners to business and home users alike and is one of the only companies offering free guaranteed next-day delivery on all orders. The company's mission is to empower customers by providing an easy-to-use and efficient website, great value, discounts, and fast free delivery. The company aims to keep its customers at the heart of everything it does, to delight them and exceed their expectations of customer service in every interaction, so they keep coming back. The company has won the following customer service awards for its dedication to its customers: Its Service, Awards, Products, and History. The company is part of NetGiant Ltd which was formed back in 2003 when e-commerce websites were still a new concept. Initially focused on supplying printer inks for home users, the company was started in the garage at the home of its directors who packed and posted each order themselves. In 2007 as the company grew rapidly, TonerGiant.co.uk was launched as a provider of printer cartridges for businesses across the UK with the same personal level of care and outstanding service afforded to home users. Now, the company sells inks and toners to business and home users alike and is one of the only companies offering free guaranteed next-day delivery on all orders. The company's mission is to empower customers by providing an easy-to-use and efficient website, great value, discounts, and fast free delivery. The company aims to keep its customers at the heart of everything it does, to delight them and exceed their expectations of customer service in every interaction, so they keep coming back. The company has won the following customer service awards for its dedication to its customers: Its Service, Awards, Products, and History. The company is part of NetGiant Ltd which was formed back in 2003 when e-commerce websites were still a new concept. Initially focused on supplying printer inks for home users, the company was started in the garage at the home of its directors who packed and posted each order themselves. In 2007 as the company grew rapidly, TonerGiant.co.uk was launched as a provider of printer cartridges for businesses across the UK with the same personal level of care and outstanding service afforded to home users. Now, the company sells inks and toners to business and home users alike and is one of the only companies offering free guaranteed next-day delivery on all orders. The company's mission is to empower customers by providing an easy-to-use and efficient website, great value, discounts, and fast free delivery. The company aims to keep its customers at the heart of everything it does, to delight them and exceed their expectations of customer service in every interaction, so they keep coming back. The company has won the following customer service awards for its dedication to its customers: Its Service, Awards, Products, and History. The company is part of NetGiant Ltd which was formed back in 2003 when e-commerce websites were still a new concept. Initially focused on supplying printer inks for home users, the company was started in the garage at the home of its directors who packed and posted each order themselves. In 2007 as the company grew rapidly, TonerGiant.co.uk was launched as a provider of printer cartridges for businesses across the UK with the same personal level of care and outstanding service afforded to home users. Now, the company sells inks and toners to business and home users alike and is one of the only companies offering free guaranteed next-day delivery on all orders. The company's mission is to empower customers by providing an easy-to-use and efficient website, great value, discounts, and fast free delivery. The company aims to keep its customers at the heart of everything it does, to delight them and exceed their expectations of customer service in every interaction, so they keep coming back. The company has won the following customer service awards for its dedication to its customers: Its Service, Awards, Products, and History. The company is part of NetGiant Ltd which was formed back in 2003 when e-commerce websites were still a new concept. Initially

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Toner Giant UK Customer Reviews (13)

0/5

Ellis Metcalfe

Verified Buyer

Feb 15, 2023

Lucas Roth

Verified Buyer

Feb 15, 2023

Bryan Pitts

Verified Buyer

Feb 15, 2023

Klaudia Eggers

Verified Buyer

Feb 14, 2023

Stefanie Boehm

Verified Buyer

Feb 14, 2023

Francis Anderson

Verified Buyer

Feb 13, 2023

George Baldwin

Verified Buyer

Feb 13, 2023

James Colvin

Verified Buyer

Feb 13, 2023

Jerry Lind

Verified Buyer

Feb 12, 2023

Tonya Ryzaev

Verified Buyer

Feb 11, 2023

Toner Giant UK Customer’s Q&A

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Toner Giant UK FAQs

About Tonergiant.co.uk Prices and Cost?

Tonergiant.co.uk is a leading supplier of cheap toner cartridges and ink cartridges for printers. Established in 2007, the company offers exceptional quality products at the best prices available in the UK. The range includes both original and compatible cartridges for all major ink and toner brands including HP, Brother, Canon, Epson, Lexmark, Samsung, Xerox and many more. In addition, other parts for printers such as drum units, fuser units and maintenance products are supplied. The branded cartridges have a 6-month manufacturer guarantee and the compatible cartridges are backed by a 3-year guarantee for peace of mind, in the unlikely event that a fault should occur. Free shipping is offered on every order when ordered before 5:30pm (Mon-Fri). The company checks the market daily to supply the best prices. Late ordering until 5:30pm is available for guaranteed next working-day delivery. The company also offers recycling services for empty ink & toner cartridges and 30 day interest free credit accounts for schools & businesses. The company also has a low price guarantee and hassle free returns policy.

About Tonergiant.co.uk Popular Products and Services?

Tonergiant.co.uk is a leading internet retailer, selling ink and toner cartridges to both business and home users across the UK. The company offers a range of original high-quality ink cartridges from every single printer brand including HP, Epson, Canon, Brother, and many more. In addition to original cartridges, Tonergiant.co.uk also sells a wide range of alternative compatible ink cartridges that are made for your branded printer but manufactured by them to offer you the best option if you are looking for cheap ink cartridges. They also supply other parts for your printers such as drum units, fuser units, and maintenance products. The company offers free next working-day delivery on every order when you order before 5:30pm (Mon-Fri). They also offer services like recycling of empty ink & toner cartridges, 30-day interest-free credit accounts for schools & business, and hassle-free returns. Some of the popular printer models for which they provide cartridges include Canon PIXMA MG3250, HP Colour LaserJet Pro M252n, HP Colour LaserJet Pro M277dw, and HP LaserJet P3015. Tonergiant.co.uk is proud to offer exceptional quality products at the best prices available in the UK. Their branded cartridges have a 6-month manufacturer guarantee and their compatible cartridges are backed by a 3-year guarantee for your peace of mind, in the unlikely event that a fault should occur.

About Tonergiant.co.uk Payment Method?

Tonergiant.co.uk offers several payment methods for customers. Customers can choose to pay using a Debit/Credit Card, PayPal, Over the Phone, or BACS. After selecting the preferred payment method, customers need to complete the additional required details or follow the instructions to continue with the order. Once the order is complete, a confirmation is sent to the customer. In case of returns, once the returned item is received back into the warehouse, a replacement or full refund is issued to the customer via the original payment method. If the information provided is not sufficient, please let us know.

Tonergiant.co.uk Return Policy?

Tonergiant.co.uk has a detailed return policy. Customers are issued with a Return Merchandise Authorisation (RMA) number. The company then arranges to collect the item(s) or provides a postage address depending on the agreement of the return. Once the returned item is received, it takes 3-7 days for a refund or replacement to be issued. If the item is faulty, the company arranges for a collection of the items. If the order was incorrect, a specific returns address is provided (customers are responsible for postage costs). It's important not to send items back to the address on the contact page as they won't be able to process the return correctly.

As for the shipping policy, the standard service is free and will be delivered the very next-working day (excludes bank holidays). They also offer a late cut-off time of 5:30pm Monday to Friday for same-day dispatch. All orders are shipped by a guaranteed (insured) courier delivery (except where Royal mail is selected) and a signature will be required. They are unable to ship to Ireland / Northern Ireland at the current time. There are also other delivery options available such as Pre-1pm, Pre-10:30, Saturday, Royal Mail Delivery (Compatible ink cartridges only), Channel Islands 2 - 3 Business Days, Non-UK-Mainland 4-7 Business Days, and Non-UK-Mainland 2-3 Business Days. All prices displayed are ex VAT.

How do I contact Tonergiant.co.uk customer service?

To get in touch with the customer service of Tonergiant.co.uk, a trading brand of NetGiant Ltd, one can use the following contact details:

Address: 61 Gibfield Park Avenue, Atherton, Manchester M46 0SY
Phone: 0345 365 3605
Email: [email protected]

Please note that no stock is held at the head office location. For any returns, it's recommended to contact them directly to arrange the return. The customer care team is ready to take your call during their opening hours, which are from 08:00 to 17:30 on Monday to Thursday, and from 10:00 to 17:00 on Friday.

How can I contact Tonergiant.co.uk customer service?

To get in touch with Tonergiant.co.uk customer service, one can use the following contact details: The customer service phone number is 0345 365 3605. Alternatively, one can reach out via email at [email protected]. The head office of Tonergiant.co.uk, which is a trading brand of NetGiant Ltd, is located at 61 Gibfield Park Avenue, Atherton, Manchester M46 0SY. Please note that no stock is held at the head office location. It's recommended to contact them to arrange a return if needed. The customer care team includes Louise, the Customer Care Manager, and Stephanie and Chris, the Customer Care Advisors. They are ready to assist with any inquiries.

What are the customer reviews for Tonergiant.co.uk?

Tonergiant.co.uk has received a 4.3 out of 5 rating based on 480 customer reviews. The majority of customers have given a 5-star rating (80%), indicating a high level of satisfaction with the company's products and services. However, there are also some 1-star reviews (10%) indicating some customers had issues.

One customer praised the compatible toner for its good price, well-packed delivery, and quick dispatch. This customer was pleased with the service and planned to recommend the company to friends.

Another customer had a disappointing experience where one of the three toners was faulty. The customer service was slow to respond according to this customer.

A third customer had a terrible experience with the delivery service. Despite paying extra for Saturday delivery, the toner did not arrive as scheduled. The customer service was unable to assist apart from refunding the additional delivery charge.

There are also reviews on the website of Tonergiant.co.uk where customers have praised the compatible Xerox toners as being just as good as the own brand toner but much cheaper. However, another customer had a negative experience where they received the wrong item and had to pay almost half the value of the item to return it.

Overall, the reviews indicate that while many customers are satisfied with the products and services of Tonergiant.co.uk, there are some areas, such as customer service and delivery, where improvements could be made.

What guarantee do you get with Toner Giant UK’s (compatible) ink and toner?

Toner Giant UK (compatible) ink and toner comes with a 3-year guarantee covering cartridge faults and printer damage.

What is Toner Giant UK’s return policy for incorrect items or change of mind?

Returns within 14 days are eligible for replacement or refund, and after that, returns are possible with restocking fees at the discretion of Toner Giant UK.